Cant seem to get printer working?


Old 02-20-17, 05:03 AM
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Cant seem to get printer working?

We had our carrier put a new modem in a few weeks ago. not sure if they are even related?
Ever since we cant get any of the laptops to print? OK unplugged everything, new driver reinstalled for printer.
not sure what to try next? was suggested to install driver with disc however cant locate that or even sure we originally ever had that?
I ran it by our carrier and they want us to join a tech service agreement for an additional fee to help us troubleshoot
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Old 02-20-17, 05:19 AM
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I assume these are all wireless printers.

The IP address and/or SSID (network name) may have changed and you will have to go through the set up for each printer.
The printers I have require you to first connect to a computer on the network by USB to do the initial set up.
Old 02-20-17, 06:45 AM
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Add Printer(s)

In windows 10, Settings, Devices, Add Printer or Scanner.
Old 02-20-17, 07:12 AM
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What is the make & model of the new "modem"? Is there a separate router? Sometimes you have to get the laptops to print wired first.
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