Samsung French door refrigerator stopped making ice

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  #1  
Old 04-30-17, 10:42 AM
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Samsung French door refrigerator stopped making ice

Model # RF28JBEDBSR

Noticed about a week ago that the ice tray was empty, Googled the reset button and have done that several times. When I reset the ice maker it beeps and runs, then about 5 minutes later drops a trey of ice but dosent make any more after that. The filter isn't very old... Im out of ideas, and after 2 live chats with samsung support and a phone call I found out the warranty was up 2 months ago of course.... Any ideas?
 
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Old 04-30-17, 11:13 AM
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Welcome to the forums ! Don't look for the Samsung to make a party worth of ice. If you get supper, you're good. Click on either the crushed or cubed button which will light up your screen. See if the ice maker is on or off. Using the reset button may run it through one cycle, but if the ice maker is off, then it won't make any more.
 
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Old 04-30-17, 11:18 AM
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It's definitely not off, it's always made enough ice for us and kept full but now only makes one tray if I reset...
 
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Old 04-30-17, 02:07 PM
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Please check that model number for me.

Samsung service bulletin....
Ice Only Drops from the Ice Maker When Test/Reset Button is Pressed
 
 

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