Electric strike not working

Old 01-08-17, 12:03 PM
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Electric strike not working

hello to everybody,
i have bought the video camera with door bell
ENNIO SY811WMC12 2 Apartment Family Video Door Phone Intercom Waterproof Doorbell Camera 2 Monitors Sale - Banggood.com
my electrician connected it and the camera and the microphone working great but the electric strike does not. When i press the key button on the monitor then i hear a noice <tik>on the door but the strike is not moving. Please anybody knows how to fix it?? I am stuck and do not know what to do. Thank you for any help.Name:  Elektric strike 1.1.jpg
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Old 01-08-17, 12:59 PM
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Welcome to the forums.

You need to change your user bio from Athens to non-US as you are in Greece.

The electrician would have been the person to check it out. The door strike works on a certain voltage and that would need to be checked at the strike when the unlock button was pushed.

The strike could be jammed/defective or the power supply could be the wrong voltage or too low.

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