concord 4: almost nothing works


  #1  
Old 03-17-18, 05:46 PM
D
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concord 4: almost nothing works

Hi,

We moved into a house with concord 4 this installed.
Panel looks like this:
https://i.ytimg.com/vi/H-Kipyn6Hg0/maxresdefault.jpg

We have one code that works, let's say it is 5555. I do not know what kind (dealer, installer, master). It arms and disarms the system.

9+1234, 9+4321, 9+5555: none of them bring up time and date. On all of them, the screen stays on "ENTER CODE" after pressing 9 + code.

8+1234, 8+4321. The screen stays on "ENTER CODE."
8+5555 results in "ENTER COMMAND." I tried 1 or 2 or 3, all numbers. Nothing happens.

The issue is "STAY" wasn't configured properly. It does NOT bypass motion sensors. Alarm blares when armed on stay and motion sensor is triggered. I know for a fact it's the motion sensors, zone 02.

I tried to bypass manually with what I found in the pdf manual:
"Press #, code, sensor number."
Pressed #, 5555, to try to bypass a sensor number. But after I press # 5555 it stays on "ENTR CODE." Nothing happens.

What can I do?

Thanks,
Dajo
 
  #2  
Old 03-17-18, 08:47 PM
M
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Location: Gainesville, FL, USA
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The code you have is a user code. it may even be the master user code. I suspect that you don't have the correct keypad model to have access to the programming menus.

Without knowing the installer code, there's really not much you can do with one of these. It's often simpler to get a new motherboard and start over.
 
 

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