How to troubleshoot Moen 7594EC Arbor with motionsense?
#1
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Thread Starter
How to troubleshoot Moen 7594EC Arbor with motionsense?
I just installed the Moen 7594EC Arbor With Motionsense One-Handle High Arc Pulldown Kitchen Faucet and nothing is working. No water when wave on top, in front, or turn the handle in any direction. The blue light do blink every so often though. What else do I need to check? The battery are all new, both water lines are open, and the handle is open.
#4
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Thread Starter
Norm201, I doubting myself too so I double check and the water valves are tuned on. If I disconnect the battery plug for a couple of minutes and connect it back, I can hear the water rushing into the faucet underneath the sink but no water coming out of the faucet.
#5
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Thread Starter
Pugsl, installed last night and I believed Moen's phone support closed. They're not opening during the weekend either. I don't know why a national/international company like Moen would close on weekends for support.
#6
Hey Charlie.
Here's a quote from Moen instructions, This is after unplugging the battery pack for 10 seconds:
The batteries must be alkaline, not rechargeable. Also check the cable from battery pack to faucet for damage/pinching and unplug it and plug it back it firmly.
Here's a quote from Moen instructions, This is after unplugging the battery pack for 10 seconds:
Ensure that no people or objects are within 3 feet of
the faucet before startup. These could interfere with
the startup process. Wait 30 seconds for the faucet to
complete the startup process
the faucet before startup. These could interfere with
the startup process. Wait 30 seconds for the faucet to
complete the startup process
#7
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Thread Starter
Thanks, Handyone for the response. If I unplugged the battery cable and plug it back, the water rush out for a second then it stops.
#8
I'm at a loss. As Pugs said call the Moen help line. They will probably narrow it down real quick and either tell you what's wrong or send you a new unit. They are helpful.
The only reason I know of why the blue light would flash is because the faucet is not sensing any water connection.
The only reason I know of why the blue light would flash is because the faucet is not sensing any water connection.
#9
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Thread Starter
As I've said before, Mone's support is closed during the weekend. Yes, I will call them Monday when they're open. I was just troubleshooting the issue in the mean time.